FAQ

Orders & Shipping

Q: How long does it take to receive my order?
A: All QB CITY items are made to order to ensure quality and reduce excess inventory. Production typically takes 4 to 6 business days. Once shipped, orders within the United States generally arrive within 2 to 3 business days. International delivery times vary based on destination.

Q: Do you ship internationally?
A: Yes, QB CITY ships worldwide. Delivery timelines depend on your location and local customs processing.

Q: How can I track my order?
A: As soon as your order ships, you will receive a confirmation email with tracking details. You can also log in to your account on our site to view real-time order updates.

Returns & Exchanges

Q: Do you accept returns or exchanges?
A: Because each QB CITY product is made to order, all sales are final. If your item arrives damaged, defective, or incorrect, please contact us immediately, and we will resolve the issue.

Q: What if I ordered the wrong size?
A: Please review the sizing information carefully before placing your order. If you have questions about fit, we recommend reaching out prior to purchase. We are always happy to help guide you.

Payments

Q: What payment methods do you accept?
A: We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Q: Can I use discount codes?
A: Yes. Promotional or discount codes may be applied at checkout. Only one code may be used per order unless otherwise stated.

Customer Support

Q: How do I contact customer support?
A: For all inquiries, please email info@qbcity.com. Our team typically responds within 24 to 48 business hours.